dspaceThe Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).

Now showing items 1-1 of 1

    • Application of the SERVQUAL instrument in a social work organisation 

      Van Niekerk, Hendrik Johan (Cape Technikon, 1996)
      All organisations, profit as well as nonprofit, are increasingly coming to the realization that trying to compete solely on costs leads to ineffectiveness and a weaker financial position. Competing on the basis of product ...