dspaceThe Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).

Now showing items 1-2 of 2

    • The impact of quality governance on information technology service delivery 

      McLaren, Patricia Noreen Rachel (Cape Peninsula University of Technology, 2010)
      Computacenter SA (CCSA), serves as focus of this study. One ofCCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured ...
    • Quality improvement at a university of technology using internet technologies 

      Akwunwa, Joseph Chigbogwu (Cape Peninsula University of Technology, 2013)
      Advances in internet technologies have created opportunities for facilitating learning and improving performance in education. The applications of these technologies have given rise to the phenomenon widely referred to as ...