|The Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).|
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Online service design : a socio-technical perspective to engage an ageing population
(Cape Peninsula University of Technology, 2018)
As online environments become more cost effective, allow for more personalisation and often offer faster solutions, numerous service providers have shifted priority to the development of online user interactions. Many ...