|The Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).|
Browsing Information Technology - Master's Degree by Subject "Electronic commerce -- Customer services"
Now showing items 1-1 of 1
Evaluating web-based information systems effectiveness : an e-service quality multi-stakeholder perspective (Cape Peninsula University of Technology, 2007)Over a period spanning approximately twenty five years Information Systems (IS) researchers have been plagued by the problem of how to evaluate IS effectiveness or success. After the advent of the World Wide Web (WWW) ...