Die doeltreffendheid van benutting van kantooradministrateurs in ondernemings
Crause, Anna Catharina
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During visits to business organisations where students undergo co-operative education, it was revealed that functional managers, irrespective the size and type of organisation, are bound by many administrative tasks that leave them very little time for strategic planning and decision making. It also places a lot of pressure on these managers to keep up with technological developments.It also seems as if administrative staff who possess the required training, skills and proficiency are not utilised fully, and consequently do not experience work satisfaction - which leads to increased staff turnover.The solution to this problem seems to be the appointment of managers in charge of the administrative activities in an organisation - on all managerial levels, but especially on middle and lower management levels. Not only does this free functional managers from the additional burden of administrative obligations, but also enables them to concentrate on their primary function. In the study, these managers of administrative activities are referred to as office administrators.In this study, the factors that contribute most to the effective utilisation of the office administrator in business organisations were investigated. During this process, a model was also developed for the effective utilisation of office administrators.