 | The Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon). |
Browsing ETD - Faculty of Business and Management Sciences by Subject "Banks and banking -- Customer services"
Now showing items 1-2 of 2
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The centralisation of administration in commercial relationship banking
(Cape Technikon, 2001)During the last decade, commercial banking competition has intensified for a variety of reasons. With shareholders requirements to satisfY and, at the same time to provide ''value for money" to i!s clients, banks ... -
The influence of perceived risk in the uptake of self-service technologies within the retail banking sector : a study of customers using the industrial and commercial bank of China in Jilin
(Cape Peninsula University of Technology, 2006)This study aims to explore the impact of self-service technologies (SSTs) on the behaviour of Chinese banking customers. The research has two purposes: (l) To determine how perceived risk impacts on the use of SSTs for ...
