|The Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).|
Browsing ETD - Faculty of Business and Management Sciences by Subject "municipality"
Now showing items 1-2 of 2
Actors affecting financial sustainability of water and sewerage provision in Ccape Town, South Africa (Cape Peninsula University of Technology, 2019)Financial sustainability of water and sewerage provision is undermined by consumers’ inability and reluctance to pay service fees. Consequently, the escalation of operational and maintenance costs of water and sewerage ...
Employee motivation and service quality in a selected municipality in the Western Cape Province, South Africa (Cape Peninsula University of Technology, 2019)The delivery of exceptional services is vital to organisations’ sustained competitive advantage in today’s setting. When organisations are able to provide high quality services, they are able to meet customer expectations ...