|The Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).|
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The impact of leadership styles on project success within the customer service division of a South African mobile telecommunication company
(Cape Peninsula University of Technology, 2013)
Challenges within the customer service industry make leadership styles a key factor in the success of customer service project delivery. This research dissertation provides a comprehensive overview of information and ...