|The Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).|
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Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store
(Cape Peninsula University of Technology, 2008)
This study examines Customer Perceptions of services rendered by Pick 'n Pay Waterfront employees. The main objectives of this study include the following: • To define customer services within a supermarket environment; • ...
Employment status as a driver of absenteeism and customer satisfaction in a retail organisation
(Cape Peninsula University of Technology, 2012)
Secondary data sourced from the Kronos Time Keeping system and Human Resources department indicate that absenteeism amongst Pick n Pay employees are constantly increasing and it seems that management has adopted a ...