dspaceThe Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).

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dc.contributor.advisorNgcamu, Bethuel SibongiseniEN
dc.contributor.authorKetse, Yolanda
dc.date.accessioned2017-05-26T08:56:31Z
dc.date.available2017-05-26T08:56:31Z
dc.date.issued2016
dc.identifier.urihttp://hdl.handle.net/20.500.11838/2443
dc.descriptionThesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2016.en_US
dc.description.abstractIn South Africa there is a fierce competition among Higher Education Institutions (HEIs) to attract as many students as possible. This makes most institutions to strive to meet and exceed students (customer) satisfaction. Most institutions strive to meet and exceed customers’ (students) expectations similar to business organisations. It however remains to be investigated if they do succeed in this goal. The purpose of this study was to explore students’ and staff members’ perceptions in regards to customer satisfaction and the level of efficiencies during the registration process at the Business and Management Sciences Faculty at CPUT. This study measures if the registration processes is aligned with students’ needs.en_US
dc.language.isoenen_US
dc.publisherCape Peninsula University of Technologyen_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/za/
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/za/
dc.subjectCape Peninsula University of Technology -- Admissionen_US
dc.subjectUniversities and colleges -- Admissionen_US
dc.subjectUniversities and colleges -- Admission -- Customer satisfactionen_US
dc.subjectCollege applicationsen_US
dc.titleA customer satisfactions study of admission process at a South African universityen_US
dc.typeThesisen_US


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