|The Cape Peninsula University of Technology (CPUT) Electronic Theses and Dissertations (ETD) repository holds full-text theses and dissertations submitted for higher degrees at the University (including submissions from former Cape Technikon and Peninsula Technikon).|
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Framework for the effective implementation of total quality management in the maintenance of tertiary instituition buildings in South Africa
(Cape Peninsula University of Technology, 2018)
The standards of maintenance management of building facilities at many educational institutions, including tertiary institutions, need improvement. TQM has been proven to be effective in the improvement of quality in the ...