Please use this identifier to cite or link to this item: http://etd.cput.ac.za/handle/20.500.11838/3301
Title: An evaluation of a university of technology’s crisis communication strategy during the #FeesMustFall movement
Authors: Fredericks, Ilse Anthea Joyce 
Keywords: Crisis management -- South Africa;Emergency management -- South Africa;Student movements -- South Africa;Communication in higher education -- South Africa;Universities and colleges -- South Africa -- Administration
Issue Date: 2020
Publisher: Cape Peninsula University of Technology
Abstract: This research evaluated the crisis communication strategy of a higher education institution during one of the biggest crises to engulf universities in recent years – #FeesMustFall. Protests at higher education institutions have become a regular occurrence in South Africa and present a challenge for university communicators as they often dominate traditional and social media and could result in reputational damage. Effective crisis communication strategies are therefore needed to protect the reputations of these institutions. The study was guided by Situational Crisis Communication Theory, which provides guidelines for selecting response strategies during a crisis. Semi-structured interviews with communicators were conducted while Facebook posts, which were used as part of the crisis communication strategy, were also analysed. The study found evidence of a lack of planning for the crisis, which contributed to communication challenges. By evaluating the crisis communication strategies used by a university of technology during the #FeesMustFall movement and making recommendations for future crisis response strategies, the researcher aimed to contribute to existing knowledge on crisis communication at higher education institutions.
Description: Thesis (MTech (Public Relations Management))--Cape Peninsula University of Technology, 2020
URI: http://etd.cput.ac.za/handle/20.500.11838/3301
Appears in Collections:Public Relations Management - Master's Degree

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