Browsing by Subject Customer services -- Quality control
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 2020 | Quality 4.0 : reducing customer complaints | Isaacs, Gerrit Bastiaan |
| 1999 | SERVQUAL in an internal nonprofit market : psychometric issues | Pitt, Marelise |