Browsing by Subject SERVQUAL (Service quality framework)
Showing results 1 to 1 of 1
Issue Date | Title | Author(s) |
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1999 | SERVQUAL in an internal nonprofit market : psychometric issues | Pitt, Marelise |
Issue Date | Title | Author(s) |
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1999 | SERVQUAL in an internal nonprofit market : psychometric issues | Pitt, Marelise |