A strategic management model for the provision of housing by the City of Cape Town

Abstract

Few issues in the public domain have attracted so much attention than the provision of housing to the poor. The provision of housing to the poor has always been a contentious issue, and has acquired special significance in the current political environment. This study describes, analyses and assesses attempts by central, provincial and local spheres of government to honour the constitutional provision of the right to have access to adequate housing. The study consists of an extensive review of the literature that comprises books, legislation and journal articles accessed from the Internet. In the process, a study is made of management theory, public management theory, and legislation pertaining to housing, as well as strategic management. On the basis of this study, an input/output transformational systems model is presented of how the Housing Department of the City of Cape Town can guide its management staff in achieving their strategic objectives. The model is a normative one intent on assisting managers to attain understanding of set objectives effectively and efficiently. The assumptions underlying the model emphasise that the model strives to improve performance.

Data were collected by means of a mixed approach of a questionnaire and semistructured interviews amongst management staff in the Housing Department. The analysis of the data collected by the questionnaire was done using SPSS, with the assistance of a registered statistician. The study researched various aspects of legislative arrangements that can be utilised with a view to improving the housing delivery function. One critical aspect in the provision of housing that enjoyed attention during the semi-structured interviews is the transfer of funding for housing from the central sphere of government directly to the municipality without the provincial government acting as an intermediate.

The study concludes by advising on the feasibility of conducting further research on the increasing involvement of the City of Cape Town in eviction actions brought to Court by private individuals.