Kommunikasietegnologie in kantooradministrasie

Abstract

Most organisations are normally aware of the importance of effective internal and external communication. However, if organisations do not make use of modern communication technologies and train and motivate users to utilise these effectively, it could seriously hamper effectiveness, cost-effectiveness, a competitive edge and profitability. Although large organisations normally are cognisant of modern communication technologies and largely make use of these, it does not imply that these technologies are regularly acquired and/or used to the optimum. In contrast, smaller organisations as well those functioning from home, may never even be exposed to these technologies. When taking the above-mentioned aspects into consideration, it becomes clear that employees in offices in large, medium and small organisations may experience definite needs and frustrations which may lead to dissatisfaction. This study determined the importance of communication in organisations, types of communication technologies used by large, medium and small organisations as well as communication needs and frustrations within organisations. The study also, to a lesser degree, determined how the user is influenced by modern communication technologies, ego the answering machine and electronic mail, and whether resistance to the use of these is prevalent. A literature study concerning the importance of communication in general, but more specifically in the office environment, (as a basis for the eventual productive and cost-effective utilisation of the different communication technologies) was undertaken. The study included traditional, modern and the latest available communication technologies in use overseas and locally as well as the advantages and disadvantages attached to these.