Implementation of ISO 9000 in the printing industry

Abstract

This research report is based on a case study. It follows up on the research of a previous study by Muregerera (1996). His thesis was compiled in order to develop a model for a world-class manufacturing organization. For his case study, he chose Omnigraphics. Although his focus was on world class manufacturing principles, he did address Omnigraphics prior to the organization receiving ISO 9000 certification through the SASS. This research report therefore looks at the transformation that Omnigraphics went through, from an organization without a formal quality management system, to one with a functional quality management system. Chapter one defines quality management systems and the benefits of a formal quality management system. Current research is discussed in chapter two together with the benefits and requirements of the ISO system. Chapter three addresses the challenges, which Omnigraphics faced prior to ISO 9000 implementation and the changes that occurred once this organization was certified to ISO 9001. A comprehensive survey was done to identify the actual benefits that suppliers and customers see in dealing with an ISO 9000 listed organization. Chapter four looks at the participants of the survey as well as the questions posed. Chapter five gives the results of the survey in a graphical format as well as an interpretation of the results. The research report also focuses on the new revision of the ISO 9000 series and this is addressed in chapter six. The report closes by reviewing the research and looking at the future of the ISO 9000 series.