The adoption of virtual teams and virtual technology in human resources management : a South African perspective

Abstract

This study explores factors contributing to the slow adoption of virtual teams and virtual technology by South African organisations in Cape Town. The study adopted the Technology Organisation and Environment (TOE) framework to examine the influence of technological organisational and environmental contextual factors on organisation’s adoption of virtual teams and virtual technology. Three organisations from different industries in Cape Town were chosen as a case study. Data was collected via qualitative interviews and quantitative questionnaires while content analysis and a statistics package for social sciences were used to analyse and generate results. The results indicated that all three dimensions of the TOE framework significantly either enabled or inhibited organisational adoption of virtual teams and virtual technology. Technological contextual factors such as availability of technology were found to enable adoption while high set-up cost inhibited adoption, and perceived benefit and drawbacks either inhibited or enabled adoption due to the influence of other contextual factors. Organisational contextual factors like available resources and slacks were found to facilitate, whereas organisational competency and formal and informal linking structures impeded adoption. Management commitment, communication process, degree of centralisation, organisation size and technological competency were found to either enable or inhibit technology adoption owing to the influences of other contextual factors. Environmental contextual factors such as competition, government regulation and rapidly growing industries were found to encourage technology adoption. Lack of skilled labour was found to restrain technology adoption while industry characteristics, market structures and technology support infrastructure either enabled or inhibited organisational adoption of virtual teams and virtual technology due to the influence of other contextual factors.