An approach to the improvement of the registration process at a University of Technology

Abstract

When prospective students decide to register at a university, their first encounter with university life will be the Registration Department. Should the process be inefficient without much regard for the personal wellbeing of the prospective student, it will leave a lasting impression on the student, and more often than not serve as an indication of the manner in which he or she would be treated in the future at the university. With the need for the Cape Peninsula University of Technology to attract top grade students, the institution needs to improve their registration process. This study attempts to measure students and staff attitudes and perception of the registration process, explore the different processes involved during registration and application, and investigate the different technologies available to improve these processes. This research attempts furthermore to determine what processes could be put into place to assure that Academics and the Administration Department works together to achieve a mutually beneficial database that could be used to the benefit of the students and the institution alike. This database should be accessed from any computer on the different campuses and be user friendly, to maximise the efficiency and throughput.