An assessment of quality management in the South African Police service: a case study of selected community service centres in the Western Cape, South Africa

Please use this identifier to cite or link to this item: https://etd.cput.ac.za/handle/20.500.11838/2359

DC Field	Value	Language
dc.contributor.advisor	Hendrickse, Rozenda	EN
dc.contributor.author	Daniels, Nicolette	-
dc.date.accessioned	2017-05-12T12:59:51Z	-
dc.date.available	2017-05-12T12:59:51Z	-
dc.date.issued	2016	-
dc.identifier.uri	http://hdl.handle.net/20.500.11838/2359	-
dc.description	Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.	en_US
dc.description.abstract	This study examined concerns relating to the provision of quality service by the community service centres of police stations and identified how this provision is linked to quality management practices. The researcher adopted a mixed method approach, utilising both qualitative and quantitative research methods to explore the service provided to the clients of three police stations in Mfuleni, Kuilsriver and Kleinvlei.	en_US
dc.language.iso	en	en_US
dc.publisher	Cape Peninsula University of Technology	en_US
dc.rights.uri	http://creativecommons.org/licenses/by-nc-sa/3.0/za/	-
dc.subject	Police administration -- South Africa -- Western Cape	en_US
dc.subject	Total quality management in government -- South Africa -- Western Cape	en_US
dc.subject	South African Police Service	en_US
dc.title	An assessment of quality management in the South African Police service: a case study of selected community service centres in the Western Cape, South Africa	en_US
dc.type	Thesis	en_US
Appears in Collections:	Public Management - Masters Degrees