A customer satisfactions study of admission process at a South African university

Ketse, Yolanda

Please use this identifier to cite or link to this item: https://etd.cput.ac.za/handle/20.500.11838/2443

DC Field	Value	Language
dc.contributor.advisor	Ngcamu, Bethuel Sibongiseni	EN
dc.contributor.author	Ketse, Yolanda	-
dc.date.accessioned	2017-05-26T08:56:31Z	-
dc.date.available	2017-05-26T08:56:31Z	-
dc.date.issued	2016	-
dc.identifier.uri	http://hdl.handle.net/20.500.11838/2443	-
dc.description	Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2016.	en_US
dc.description.abstract	In South Africa there is a fierce competition among Higher Education Institutions (HEIs) to attract as many students as possible. This makes most institutions to strive to meet and exceed students (customer) satisfaction. Most institutions strive to meet and exceed customers’ (students) expectations similar to business organisations. It however remains to be investigated if they do succeed in this goal. The purpose of this study was to explore students’ and staff members’ perceptions in regards to customer satisfaction and the level of efficiencies during the registration process at the Business and Management Sciences Faculty at CPUT. This study measures if the registration processes is aligned with students’ needs.	en_US
dc.language.iso	en	en_US
dc.publisher	Cape Peninsula University of Technology	en_US
dc.rights.uri	http://creativecommons.org/licenses/by-nc-sa/3.0/za/	-
dc.rights.uri	http://creativecommons.org/licenses/by-nc-sa/3.0/za/	-
dc.subject	Cape Peninsula University of Technology -- Admission	en_US
dc.subject	Universities and colleges -- Admission	en_US
dc.subject	Universities and colleges -- Admission -- Customer satisfaction	en_US
dc.subject	College applications	en_US
dc.title	A customer satisfactions study of admission process at a South African university	en_US
dc.type	Thesis	en_US
Appears in Collections:	Business Administration - Master's Degree