Adoption of technology by public service employees : case of parolee electronic monitoring system in South Africa

Abstract

The DCS invested in the ICT solution to drive their Enterprise Architectural strategic and objective goals. Government departments uses ICT on their day to day business activities and to pursue for competitive progression compare to other parts of the world. The challenges are entirely depending on the user adoption of new technology. Other challenges that might delay the progress in government department would be the financial constraints and the socio inequality among our community in the developing countries. Government has a growth in e-government ICT’s infrastructure used in everyday activities and online functionality. These emerge from private entities that the government does business with, to force them to move away from manual function to electronic function and processes. Electronic monitoring system has been there in some parts of the world. Hence the South African government has opt to make use of this tool as it has been have a success results in some parts of the world. Even though there are some challenge the department has decided to implement EM system for monitoring of parolees. This study explores the factors that influence the adoption of electronic monitoring systems of parolees in the Department of Correctional Services (DCS) in South Africa, which will assist the DCS to monitor parolees effectively under budgetary constraints. Also to overcome the challenges of overcrowding, saving more cost of building more new facilities.