Factors influencing business continuity readiness of the Western Cape government

Abstract

The research was focused on business continuity management as a key discipline towards building a resilient Western Cape Government. It provided an opportunity to identify existing business continuity processes to determine the level of preparedness of the Western Cape Government to ensure continued business due to a disruption. The inability of the public sector to manage and facilitate sound business continuity processes in anticipation of disruptive events have placed it in a position where it would be unable to deliver services to citizens and stakeholders. As the current business environment was continuously evolving, Government as an organization was therefore not immune to change and disruption, whether generated internally or externally. For government to be resilient it required the holistic management of risk but also the ability to adapt and respond to change with a limited impact on the delivery of services. Business Continuity was the core to building and improving organizational resilience. It had been a proven methodology that organizations should embrace as part of a holistic approach to the management of risks and threats. Legislation and/or policies have been drafted for the public sector to guide with the management of risks. As an organ of state and part of the public sector the Western Cape Government was therefore obliged to manage risks in a way that ensured that government was able to continue to render a service both internally and externally with as little impact as possible. Business continuity management identified the priorities of an organization as well as prepared solutions to address disruptive threats. The aim of the study was the exploration of the state of business continuity within the Western Cape Government. The objectives of the study were to: Identify current business continuity processes; Evaluate current business continuity processes; Critically analyse existing business continuity documentation; and Identify the links between business continuity and resilience. The research questions were focused on getting departments to express how business continuity was facilitated; clarity in respect of processes; input source of business continuity documentation; as well as determining whether departments acknowledged the benefits of having business continuity management towards building a resilient Western Cape Government. Previous work reinforced the importance of having sound business continuity processes in place. From the literature it would appear that business continuity in the public sector was fairly new and developmental in nature. Previous work also recognized that each and every organization was unique and as such the process should be aligned with the core functions and/or mandates afforded by legislation and/or policies. The research approach deemed most appropriate for this particular study was the Interpretivist approach. Not only was this approach value laden but it allowed for the exploration of the theory and obtaining of rich in-depth data from the participants. It also allowed for the contextualization of the problem as it related to the business continuity processes within the Western Cape Government. The research method was qualitative using interviews and document analysis as the most suited research instruments to elicit qualitative data required to render the research process as valid. It was concluded that having sound business continuity processes in place would greatly support organizations with the management of disruptions. Business continuity should be a proactive plan to avoid and mitigate risk associated with disruption of operations and needed to be managed in a way that objectives were met. Further to this it should be noted that the resilience maturity of the Western Cape Government remained reactive and concerted efforts towards becoming proactive should be considered.