Please use this identifier to cite or link to this item: https://etd.cput.ac.za/handle/20.500.11838/3019
DC FieldValueLanguage
dc.contributor.advisorNel, R., Dr-
dc.contributor.advisorTwum-Darko, M., Dr-
dc.contributor.authorMkiva, Sisanda Michelle-
dc.date.accessioned2020-04-29T11:05:06Z-
dc.date.available2020-04-29T11:05:06Z-
dc.date.issued2019-
dc.identifier.urihttp://hdl.handle.net/20.500.11838/3019-
dc.descriptionThesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2019en_US
dc.description.abstractThis study assessed the impact of a customised management development programme on the senior staff in the Cape Town branch of a logistics organisation. The study analysed the staff’s development and determined the challenges that the senior staff and middle managers were facing after the organisation had gone through a number of management changes. The organisation was committed to creating a learning culture. Thus, the organisation had embarked on a clear strategic direction to enhance the leadership skills of the mid-level managers in the business. From an impact and cost-effectiveness point of view, the focus was on the middle management to start creating a learning culture in the organisation. To gather data, this qualitative study used a questionnaire with open-ended questions sent to the middle managers of the logistics organisation. This gave the researcher the opportunity to gain a deeper understanding of the phenomenon and to ask for clarification. The sample size used was 30 middle managers. The study found that the customisation of the management development programme aimed at the middle managers played a pivotal role in retaining staff and in increasing the performance of both the employees and the organisation. The findings showed the employees felt they could relate to operational goals and efficiencies much better after the focused intervention. The employees realised that they are an esteemed resource of the organisation, and that the success or failure of the organisation relies on the performance of the management staff of the organisation. Furthermore, in order to get employees to perform optimally and to improve their performance, they required the right tools, equipment and working environment.en_US
dc.language.isoenen_US
dc.publisherCape Peninsula University of Technologyen_US
dc.subjectCustomised developmenten_US
dc.subjectLeadership skillsen_US
dc.subjectLearning cultureen_US
dc.subjectPerformanceen_US
dc.titleThe impact of a customised management development programme on a selected organisationen_US
dc.typeThesisen_US
Appears in Collections:Business Administration - Master's Degree
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