The role of stakeholder management in the successful execution of service delivery projects in the Cape Metropolis townships

Abstract

As alluded to in the preceding literature, there is a high rate of project failure, specifically in the projects of service delivery in the townships. There were a lot of disruptions to services, disagreements with the beneficiaries of the projects and too many uncompleted projects. This is, among other things, symptomatic of a serious disjuncture between the execution and the overall management of the stakeholders in the execution process. The objective of the study was primarily to identify the impact of poor stakeholder management as a contributory factor to project execution or failure. A mixed research method was used to collect data for the research, and appropriate instruments (questionnaire survey and interview schedule) were required for the effective collection of the data. All the participants volunteered to participate, and the respondents were given the right to withdraw at any time during the research process. The information provided was confidential and the respondents’ identities were protected. Purposive and snowball sampling were used. Every second qualifying participant was chosen to participate. The sample comprised 350 overseers of networks across all communities in Metropolis. Data collection was done using structured questionnaires and interviews, together with the assistance of administrators for these projects, who helped with data collection. Regarding ethics, the participants were invited to participate voluntarily. The participants could withdraw from the study whenever they felt uncomfortable. The participants were given the option to omit any questions they were not comfortable with. The study could assist in reducing the failure rate of township service-delivery-projects and boost the provision of much needed service delivery. The analysis comprised usage of the SPSS platform, illustrations, and tables, in order to compare variables.