Stakeholder management factors influencing service delivery project failures at Engcobo

Abstract

The community has a significant impact on the completion of service delivery initiatives, such as the construction of RDP houses in eGqutyini Engcobo, Eastern Cape, where site clearance and site establishment were completed with the goal of building dwellings for the community. As a result, the study concentrates on the stakeholder management aspects impacting Engcobo service delivery project failures. The research goal is to investigate and investigate the stakeholder management aspects that influence service delivery project failures in an Engcobo building project. In Engcobo, investigate the role of stakeholders in a construction project and propose suggestions to improve stakeholder management. The study will add to the method and importance of understanding stakeholder participation in construction projects, as well as the importance of focusing on stakeholder interest rather than power in the project management process. Because the methodology could provide both depth and breadth on the topic under investigation, the study used a mixed research methodology. Engcobo residents from Wards 9, 10, and 12 make up the target population. One hundred thirty respondents were chosen from the aforementioned areas using a probability sample method in the form of a random sampling methodology. Respondents were given standardized questionnaires with open-ended questions when they were approached. Respondents were informed that participation was voluntary and that they could opt out at any time if they felt uncomfortable or omit any question that they did not want to answer. Thematic analysis was used to provide pictures for the comparison of the variables and to provide a coherent answer to the research question.