Usability evaluation of the Blackboard Learning Management system at a South African university of technology

Abstract

The usability of Learning Management Systems (LMS) was critical for enhancing student engagement and learning experiences. This study focused on Blackboard Learn, a widely used LMS at Cape Peninsula University of Technology (CPUT). It addressed gaps in understanding the system's usability and its role in promoting Active Learning, aiming to provide insights into improving digital learning environments. The main objective was to assess the current usability level of Blackboard Learn at CPUT and to determine how it could effectively promote Active Learning. This qualitative study employed user testing sessions and online questionnaires. Data were collected from students and analysed using NVivo for thematic analysis. Key themes such as usability challenges, active learning facilitation, and technical issues were identified and examined. The findings revealed several usability issues with Blackboard Learn, including navigation difficulties and technical problems. Despite these challenges, Blackboard Learn was found to significantly promote Active Learning by facilitating collaboration and engagement among students. The study highlighted the importance of addressing usability issues to enhance the effectiveness of Blackboard Learn. By improving the platform's usability, educators could better support Active Learning, leading to improved student engagement and learning outcomes. This research filled the gap in understanding the usability of Blackboard Learn at CPUT and its impact on Active Learning. The insights provided could guide the development of best practices for LMS implementation, contributing to the broader field of digital education and usability studies.