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Student housing registration and placement inefficiencies at a South African university
Author(s)
Sebokedi, Zukiswa Lynette
Date Issued
2009
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
As higher education is increasingly becoming globalised, quality assurance is one of the
most important mechanisms that can be used to ensure the competitiveness of higher
education institutions in South Africa. The competitive market place both in private and
public higher education sectors, require people at all level in an organisation to think of
ways to continuously improve their products or service that they deliver to customers.
This can only be achieved within higher education institution if staff and management
can demonstrate their commitment to quality improvement through their active
contribution to outstanding performance. By providing higher quality service to students,
contribute to the positive assessment of the university in its services rendered to its
clients.
This research seeks to determine the inefficiencies that impact adversely on service
delivery as identified in the student housing registration and placement system, and to
investigate ways of continuously improving the various processes and procedures. The primary research objectives of this study include the following:
> To review the current student housing registration and placement system.
> To determine client satisfaction as it relates to the current student housing registration
and placement system.
> To investigate and design an improved student housing registration and placement
system that is efficient, workable, fast and user-friendly.
> To develop a mechanism to continuously improve the quality of the system.
It is anticipated that the research will lead to an improvement of student housing
registration and placement application processes, which in tum will contribute to the
overall improvement of service delivery. Furthermore it will enhance communication
with the students and staff involved in the registration and placement process.
most important mechanisms that can be used to ensure the competitiveness of higher
education institutions in South Africa. The competitive market place both in private and
public higher education sectors, require people at all level in an organisation to think of
ways to continuously improve their products or service that they deliver to customers.
This can only be achieved within higher education institution if staff and management
can demonstrate their commitment to quality improvement through their active
contribution to outstanding performance. By providing higher quality service to students,
contribute to the positive assessment of the university in its services rendered to its
clients.
This research seeks to determine the inefficiencies that impact adversely on service
delivery as identified in the student housing registration and placement system, and to
investigate ways of continuously improving the various processes and procedures. The primary research objectives of this study include the following:
> To review the current student housing registration and placement system.
> To determine client satisfaction as it relates to the current student housing registration
and placement system.
> To investigate and design an improved student housing registration and placement
system that is efficient, workable, fast and user-friendly.
> To develop a mechanism to continuously improve the quality of the system.
It is anticipated that the research will lead to an improvement of student housing
registration and placement application processes, which in tum will contribute to the
overall improvement of service delivery. Furthermore it will enhance communication
with the students and staff involved in the registration and placement process.
Additional information
Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2009.
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204499240_Sebokedi_ZL_Mtech_Quality_Eng_2009_20110172.pdf
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Thesis
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