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Communication methods and internal systems for the transfer of knowledge in a financial service provider in the Western Cape, South Africa
Author(s)
Sofute, Kanyisa
Date Issued
2017
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
Knowledge Management (KM) is a role player in assisting organisations to accomplish their
desired goals and objectives by managing the knowledge embedded within individuals and
available in systems. Furthermore, knowledge management considers the use of advanced
technology to enhance existing knowledge, create new knowledge, and transfer knowledge.
However, the process of managing knowledge cannot be successful without proper
communication. When this knowledge and the associated expertise are not transferred,
organisations are faced with a loss of intellectual capital as employees enter and leave with
knowledge and expertise. It is therefore critical to understand who knows what, who needs to
know what, and how to transfer the knowledge throughout the organisations.
Hence, this research explores the dynamics of knowledge transfer in relation to
communication strategies, tools, methods or systems that the selected company can
implement in order to transfer knowledge between interest groups and throughout the
organisation. The research philosophy adopted is subjectivism with an interpretivist stance. A
qualitative research approach was applied. The data were collected using semi-structured
questionnaires and analysed using descriptive data analysis techniques.
The results point to poor levels of understanding the concept of knowledge management and
knowledge transfer in the organisation, resulting in departments following silo processes in
an effort to transfer knowledge within their specific areas. However, these processes are not
sufficiently effective and cause crucial man risk within departments. The results of this study
should help the organisation improve its knowledge management processes and organise
internal communication in a way that will improve knowledge transfer.
desired goals and objectives by managing the knowledge embedded within individuals and
available in systems. Furthermore, knowledge management considers the use of advanced
technology to enhance existing knowledge, create new knowledge, and transfer knowledge.
However, the process of managing knowledge cannot be successful without proper
communication. When this knowledge and the associated expertise are not transferred,
organisations are faced with a loss of intellectual capital as employees enter and leave with
knowledge and expertise. It is therefore critical to understand who knows what, who needs to
know what, and how to transfer the knowledge throughout the organisations.
Hence, this research explores the dynamics of knowledge transfer in relation to
communication strategies, tools, methods or systems that the selected company can
implement in order to transfer knowledge between interest groups and throughout the
organisation. The research philosophy adopted is subjectivism with an interpretivist stance. A
qualitative research approach was applied. The data were collected using semi-structured
questionnaires and analysed using descriptive data analysis techniques.
The results point to poor levels of understanding the concept of knowledge management and
knowledge transfer in the organisation, resulting in departments following silo processes in
an effort to transfer knowledge within their specific areas. However, these processes are not
sufficiently effective and cause crucial man risk within departments. The results of this study
should help the organisation improve its knowledge management processes and organise
internal communication in a way that will improve knowledge transfer.
Additional information
Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2017.
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214088731-Sofute-Kanyisa-M.Tech-Business-Information-Systems-BuS-2017.pdf
Description
Theses
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1.67 MB
Format
Adobe PDF
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