An assessment of quality management in the South African Police service: a case study of selected community service centres in the Western Cape, South Africa

Daniels, Nicolette

An assessment of quality management in the South African Police service: a case study of selected community service centres in the Western Cape, South Africa

Author(s)

Daniels, Nicolette

Date Issued

2016

Type

Thesis

Publisher

Cape Peninsula University of Technology

Abstract

This study examined concerns relating to the provision of quality service by the community service centres of police stations and identified how this provision is linked to quality management practices. The researcher adopted a mixed method approach, utilising both qualitative and quantitative research methods to explore the service provided to the clients of three police stations in Mfuleni, Kuilsriver and Kleinvlei.

Additional information

Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.

Subjects

Police administration...

Total quality managem...

South African Police ...

File(s)

Name

213276003-Daniels-N-Mtech-Public Man-BUS-2016.pdf

Description

Thesis

Size

12.32 MB

Format

Adobe PDF

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