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Barriers to business intelligence adoption by a government institution in the Western Cape, South Africa
Author(s)
Fakier, Rushaana
Date Issued
2021
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
The aim of this research is to understand why a government institution in South Africa is slow
in the adoption of Business Intelligence as a decision-making tool, and what obstacles exists
during the adoption of Business Intelligence within a government institution in the Western
Cape, South Africa.
A conceptual framework was designed, leveraging Richard Heek’s Design-Reality Gap Model.
A mixed method of data collection was applied. Qualitative data was collected by conducting
structured interviews coupled with the use of dimensions defined in the conceptual framework
to create themes. Examples of these themes are Technology, Processes, Objectives and
Values, Staffing and Skills, and Management Structures and systems. Quantitative data was
collected through the use of a survey, to discover what gaps exist between the expected
design from the Business Intelligence software and what was delivered (reality) with the stated
dimensions, information and Other resources.
The Dimension Gap analysis revealed that there was an overall gap rating of 41.85 calculated.
This result indicated a partial failure of the implementation of the Business Intelligence
technology. The Thematic analysis highlighted the dominant status per theme.
This research found that despite a strong willingness to adopt Business Intelligence and the
known benefits, barriers for adoption still existed. The barriers identified in the research
conducted, were a lack of communication; a lack of leadership; limited awareness created
around the availability of the chosen technology; the absence of training; and the limited
awareness of a training platform as well as no education that there referred to the availability
of the new technology that was provisioned.
in the adoption of Business Intelligence as a decision-making tool, and what obstacles exists
during the adoption of Business Intelligence within a government institution in the Western
Cape, South Africa.
A conceptual framework was designed, leveraging Richard Heek’s Design-Reality Gap Model.
A mixed method of data collection was applied. Qualitative data was collected by conducting
structured interviews coupled with the use of dimensions defined in the conceptual framework
to create themes. Examples of these themes are Technology, Processes, Objectives and
Values, Staffing and Skills, and Management Structures and systems. Quantitative data was
collected through the use of a survey, to discover what gaps exist between the expected
design from the Business Intelligence software and what was delivered (reality) with the stated
dimensions, information and Other resources.
The Dimension Gap analysis revealed that there was an overall gap rating of 41.85 calculated.
This result indicated a partial failure of the implementation of the Business Intelligence
technology. The Thematic analysis highlighted the dominant status per theme.
This research found that despite a strong willingness to adopt Business Intelligence and the
known benefits, barriers for adoption still existed. The barriers identified in the research
conducted, were a lack of communication; a lack of leadership; limited awareness created
around the availability of the chosen technology; the absence of training; and the limited
awareness of a training platform as well as no education that there referred to the availability
of the new technology that was provisioned.
Additional information
Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2021
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