A customer satisfactions study of admission process at a South African university

Ketse, Yolanda

A customer satisfactions study of admission process at a South African university

Author(s)

Ketse, Yolanda

Date Issued

2016

Type

Thesis

Publisher

Cape Peninsula University of Technology

Abstract

In South Africa there is a fierce competition among Higher Education Institutions (HEIs) to attract as many students as possible. This makes most institutions to strive to meet and exceed students (customer) satisfaction. Most institutions strive to meet and exceed customers’ (students) expectations similar to business organisations. It however remains to be investigated if they do succeed in this goal. The purpose of this study was to explore students’ and staff members’ perceptions in regards to customer satisfaction and the level of efficiencies during the registration process at the Business and Management Sciences Faculty at CPUT. This study measures if the registration processes is aligned with students’ needs.

Additional information

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2016.

Subjects

Cape Peninsula Univer...

Universities and coll...

College applications

File(s)

Name

203095340-Ketse-Yolanda-Mtech-Business-Administration-BUS-2017.pdf

Description

Thesis

Size

1.18 MB

Format

Adobe PDF

Checksum

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