An evaluation of good governance in town two SST settlements in Ward 93, Khayelitsha, Cape Town Metropolitan Municipality

Kakaza, Bazisiwe

An evaluation of good governance in town two SST settlements in Ward 93, Khayelitsha, Cape Town Metropolitan Municipality

Author(s)

Kakaza, Bazisiwe

Date Issued

2026

Type

master thesis

Publisher

Cape Peninsula University of Technology

Abstract

Persistent service delivery shortcomings have become endemic within local government structures as residents face serious challenges with accessing public services that include waste removal, clean water and electricity. Given the existence of progressive laws and constitutional safeguards nationally, the causes of unsatisfactory service delivery can be directly linked with municipal governance. Good governance has emerged as the standard for measuring public sector service performance, and has been adopted by most democratic countries, including South Africa. Owing to the service delivery protests that have plagued municipalities, this study was conducted in two SST Settlements in Ward 93, Khayelitsha, in the City of Cape Town Metropolitan Municipality (Ward 93 K-SST Settlements). The study’s overall aim was to determine the level of good governance in the ward regarding service delivery, transparency, accountability, legislative compliance and participation. A quantitative approach was adopted, with closed-ended questionnaires administered to a purposively selected sample of 100 youths, 7 municipal officials and 4 ward committee members. Overall, all the participant groups showed an understanding of local government concepts. The ward is not performing well in terms of good governance, according to the youth, because it is marred by a lack of transparency and corruption. Municipal officials and ward committee members had contrasting views, however, insisting that the ward was performing well with regard to good governance. The youths and the other sampled groups also had contrasting views on the challenges that were affecting good governance in the ward. The youths claimed that there was corruption, a lack of accountability and transparency, ineffectual laws, and poor engagement in the ward, while the other sampled groups disagreed, only assenting to the existence of ineffectual laws and poor engagement. The sampled groups also had contrasting responses on whether measures were in place to address these challenges. It was suggested that municipal officials be properly trained, that municipal laws be strictly enforced, that corrupt officials be arrested and punished, and that the youth be involved in ward governance matters. The creation of good governance awareness programmes and setting up a monitoring and evaluation framework were other measures suggested for promoting good governance in the ward.

Additional information

Thesis (Master of Public Administration)--Cape Peninsula University of Technology, 2026

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