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The use of information and communication technology for health service delivery in Namibia
Author(s)
Shivute, Meke Iyaloo
Date Issued
2007
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
Understanding the use of information and communication technology (ICT) in the Namibian's
health sector is important in the global information society It is not clear how ICT is being
deployed to support the delivery of health services to the Namibian patients. Health service
providers (HSP) in both private and pUblic health sector must be aware of ICT use patterns
because this may influence how they deliver services to their patients in the future. This
study thus seeks to investigate how ICT have been used in the delivery of health services to
patients in the Khomas and Oshana regions of Namibia.
Based on the literature review and data collected from the HSP and patients, a 'generic'
health service delivery landscape for Namibia was developed and regional landscapes for
the Khomas and Oshana regions were further derived from it. The landscapes depicted
health service provision to patients in the different health sectors in Namibia. After mapping
the health landscapes primary data was collected from the health service providers (HSP) in
private, mission and public health institutions using a questionnaire A second structured
questionnaire was administered on the patients A total of 21 and 134 HSP patients
respectively, responded to the survey questionnaire.
Results from the descriptive analysis indicate a relatively high ICT use by both HSP and
patients.
health sector is important in the global information society It is not clear how ICT is being
deployed to support the delivery of health services to the Namibian patients. Health service
providers (HSP) in both private and pUblic health sector must be aware of ICT use patterns
because this may influence how they deliver services to their patients in the future. This
study thus seeks to investigate how ICT have been used in the delivery of health services to
patients in the Khomas and Oshana regions of Namibia.
Based on the literature review and data collected from the HSP and patients, a 'generic'
health service delivery landscape for Namibia was developed and regional landscapes for
the Khomas and Oshana regions were further derived from it. The landscapes depicted
health service provision to patients in the different health sectors in Namibia. After mapping
the health landscapes primary data was collected from the health service providers (HSP) in
private, mission and public health institutions using a questionnaire A second structured
questionnaire was administered on the patients A total of 21 and 134 HSP patients
respectively, responded to the survey questionnaire.
Results from the descriptive analysis indicate a relatively high ICT use by both HSP and
patients.
Additional information
Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2007
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