Cashless payment methods for informal traders

Neto, Fernando Hamilton Manuel

Cashless payment methods for informal traders

Author(s)

Neto, Fernando Hamilton Manuel

Date Issued

2017

Type

Thesis

Publisher

Cape Peninsula University of Technology

Abstract

Over the past decade there was an increase in the availability and usage of cashless
payment methods in Africa. Cashless payments allow users to make payments without
using cash, and offer multiple benefits to both customers and merchants.These benefits
include reduced costs, improved sales, improved security, convenience, etc.
However, despite the increased variety, availability and popularity of cashless payment
solutions in Africa, the usage of cashless payments methods in Africa is still mostly
limited to money remittance and retail payments. While formal traders such as retailers
are slowly adopting and reaping the benefits of cashless payments, the large majority
of informal traders across the continent are yet to adopt cashless payments and still
limited to use cash as their main (and often only) payment method. How cash and cashless payment methods differ from the informal trader’s point of view
is not known yet; this study seeks to understand why cashless payment methods are
yet to gain popularity amongst informal traders and meanwhile cash is widely adopted
and used. This research analyses the characteristics, needs and limitations of informal
traders and evaluates the ability of both cash and cashless payment methods to satisfy
their payment needs.

Additional information

Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2017.

Subjects

Electronic funds tran...

Mobile commerce

Consumer protection

Informal sector (Econ...

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