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An evaluation of municipal service delivery against the background of local government transformation : case study : Phumlani settlement
Author(s)
Smith, Trevor
Date Issued
2005
Type
Thesis
Publisher
Peninsula Technikon
Abstract
One of the many challenges facing local government is to deliver an equitable service to
the citizens of South Africa. Local government, like many other government institutions,
has limited financial 'and human resources capacity to attend to these challenges. It is,
therefore, important that local government strive within these constraints, to provide
equitable services'to its people in terms of housing, water, electricity and sanitation.
The purpose of the research is to evaluate the standard of municipal services delivered to
the Phumlani settlement.
The research survey included techniques such as a structured, self-administered interviews
and observations. The target research population were a sample of households located in
this settlement. The structured interview was designed to assess the achievement of the
norms and standards as stipulated in the National Housing Code as promulgated in the
Housing Act, 1997 (Act 107 of 1997) in respect of permanent residential structures for
low-cost housing.
The significance of the research is the evaluation of the service delivery as perceived by
the previous Phumlani infonmal community. This research lists the existing shortcomings in
the standard of service delivery to the Phumlani settlement evaluated in terms of the norms
and standards as stipulated in the above National Housing Code.
the citizens of South Africa. Local government, like many other government institutions,
has limited financial 'and human resources capacity to attend to these challenges. It is,
therefore, important that local government strive within these constraints, to provide
equitable services'to its people in terms of housing, water, electricity and sanitation.
The purpose of the research is to evaluate the standard of municipal services delivered to
the Phumlani settlement.
The research survey included techniques such as a structured, self-administered interviews
and observations. The target research population were a sample of households located in
this settlement. The structured interview was designed to assess the achievement of the
norms and standards as stipulated in the National Housing Code as promulgated in the
Housing Act, 1997 (Act 107 of 1997) in respect of permanent residential structures for
low-cost housing.
The significance of the research is the evaluation of the service delivery as perceived by
the previous Phumlani infonmal community. This research lists the existing shortcomings in
the standard of service delivery to the Phumlani settlement evaluated in terms of the norms
and standards as stipulated in the above National Housing Code.
Additional information
Thesis (MTech (Public Management))--Peninsula Technikon, Cape Town, 2005
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