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Organisational transformation using total quality management and ISO 9000
Author(s)
Nabe, Percival Mvuyisi
Date Issued
2008
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
Engineering by its very nature is associated with quality processes. Ineffective
processes have the potential to jeopardize the chances of providing
consistently, products that meet customer and applicable regulatory
requirements. By implication, this senario also calls for organizational
transformation. SA Five Engineering (Pty) Ltd (SAF), which will serve as the
target organization for this research study has in the past year suffered
numerous complaints of poor products as a result of ineffective processes,
impacting on production quality. Both 150 9000 and the concept of Total
Quality Management have the potential to mitigate ineffective processes
within SAF.
The key research objective with this research study, is to recommend how to
improve ineffective processes and the competitive advantage of SAF through
improved products. Furthermore, to analyze the business organization in
order to determine the extent to which Total Quality Management principles
are deployed with the aim of developing a model, which will serve as a
benchmark for sustained improvement. The research problem deals with
ineffective processes within SAF which impacts adversely on delivery of
quality products and services.
The research design and methodology to be conducted within the ambit of
this research study is applied research, as applied research is designed to
apply its findings to solve a specific existing problem. The research will
furthermore fall in the social world as the research relates to a structured
business research study pertaining to how things are, and why. The research
will be conducted from both an empirical and theoretical research paradigm,
using a survey for the purpose of data collection. The research method that
will be applied within the context of this research study will be a case study
research.
processes have the potential to jeopardize the chances of providing
consistently, products that meet customer and applicable regulatory
requirements. By implication, this senario also calls for organizational
transformation. SA Five Engineering (Pty) Ltd (SAF), which will serve as the
target organization for this research study has in the past year suffered
numerous complaints of poor products as a result of ineffective processes,
impacting on production quality. Both 150 9000 and the concept of Total
Quality Management have the potential to mitigate ineffective processes
within SAF.
The key research objective with this research study, is to recommend how to
improve ineffective processes and the competitive advantage of SAF through
improved products. Furthermore, to analyze the business organization in
order to determine the extent to which Total Quality Management principles
are deployed with the aim of developing a model, which will serve as a
benchmark for sustained improvement. The research problem deals with
ineffective processes within SAF which impacts adversely on delivery of
quality products and services.
The research design and methodology to be conducted within the ambit of
this research study is applied research, as applied research is designed to
apply its findings to solve a specific existing problem. The research will
furthermore fall in the social world as the research relates to a structured
business research study pertaining to how things are, and why. The research
will be conducted from both an empirical and theoretical research paradigm,
using a survey for the purpose of data collection. The research method that
will be applied within the context of this research study will be a case study
research.
Additional information
Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2008
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Thesis
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