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Management issues with cloud computing : a small, micro and medium enterprises perspective using the technology, organisation and environment framework
Author(s)
April, Nozuko Aurelia
Date Issued
2020
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
Cloud Computing (CC) can transform how small, micro and medium enterprises (SMMEs) do
business by providing them with resources such as software, hardware and platforms to develop
their own applications on a pay per use basis. CC offers advantages such as low cost, improved
access to resources, scalability, no need for installation, upgrades and maintenance, improved
communication, improved data storage, reduced need for information technology (ICT) personnel,
automatic updates, anytime anywhere access, high availability and low infrastructure requirements
etc. Although CC has many benefits that SMMEs can enjoy, it also has limitations, and these
limitations are preventing SMMEs from adopting CC. One of the main reasons why SMMEs are
reluctant to adopt CC is their lack of awareness of the benefits and limitations of CC and how to
reduce or avoid these limitations. This research identified the benefits and limitations of CC to create
awareness among SMMEs, specifically Financial Service Providers (FSPs) and assist them to find
ways to avoid the limitations.
The usage of CC among FSPs is still low, and the FSPs currently using CC are using it mainly for
general business activities while their core business activities are still performed using legacy
systems. This research also found that FSPs have no training programmes in place to provide their
employees with the needed skills to use CC effectively.
The various service models of CC were also discussed in detail in this research. It was found that
SaaS is the standard service model among the participating FSPs, and none of the participating
FSPs is not using PaaS.
This research collected data using interviews to provide answers to the research questions; the data
was analysed using thematic analysis.,
This research resulted in a framework being developed, referred to as ‘FSPCLOUD’, that aims at
assisting FSPs in their adoption, implementation and continued use of CC. If the FSPs can
successfully implement FSPCLOUD, it can improve their chances of implementing CC successfully.
business by providing them with resources such as software, hardware and platforms to develop
their own applications on a pay per use basis. CC offers advantages such as low cost, improved
access to resources, scalability, no need for installation, upgrades and maintenance, improved
communication, improved data storage, reduced need for information technology (ICT) personnel,
automatic updates, anytime anywhere access, high availability and low infrastructure requirements
etc. Although CC has many benefits that SMMEs can enjoy, it also has limitations, and these
limitations are preventing SMMEs from adopting CC. One of the main reasons why SMMEs are
reluctant to adopt CC is their lack of awareness of the benefits and limitations of CC and how to
reduce or avoid these limitations. This research identified the benefits and limitations of CC to create
awareness among SMMEs, specifically Financial Service Providers (FSPs) and assist them to find
ways to avoid the limitations.
The usage of CC among FSPs is still low, and the FSPs currently using CC are using it mainly for
general business activities while their core business activities are still performed using legacy
systems. This research also found that FSPs have no training programmes in place to provide their
employees with the needed skills to use CC effectively.
The various service models of CC were also discussed in detail in this research. It was found that
SaaS is the standard service model among the participating FSPs, and none of the participating
FSPs is not using PaaS.
This research collected data using interviews to provide answers to the research questions; the data
was analysed using thematic analysis.,
This research resulted in a framework being developed, referred to as ‘FSPCLOUD’, that aims at
assisting FSPs in their adoption, implementation and continued use of CC. If the FSPs can
successfully implement FSPCLOUD, it can improve their chances of implementing CC successfully.
Additional information
Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2020
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