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Social Return On Investment (SROI) measurement in charitable organisations in Cape Town, South Africa
Author(s)
Mabiala, Jacques Mbambi
Date Issued
2024
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
There is a particular interest in social value measurement by private, public and social organisations. Social value, sometimes referred to as ‘social return on investment’, attempts to express in monetary terms the value of the services that charities produce. Many methodologies have been created to achieve this for use at all levels, for instance, government, social enterprises, for-profit businesses and not-for-profit organisations. However, there is no consistent framework applicable in all contexts. Almost all studies on the evaluation of social value created by organisations have been conducted in
Western countries, with the tools used also created in Western countries. Therefore, it is not known how non-profit organisations in the City of Cape Town in particular, and South
Africa in general, communicate with their sponsors in terms of social value work
undertaken. It is unknown if any formal methods of reporting social value are employed
in charitable organisations in Cape Town or in South Africa. This research, therefore, was qualitative. Data were collected by interviews and purposive sampling as the researcher selected five non-profit organisations with six senior managers (three
directors, one deputy director, and two managers) for this study’s investigation. Data
analysis was done thematically: data was collected, recorded and transcribed in the text; codes were assigned to data transcripts; key concepts were identified in interviews; findings were identified and presented to answer each research question. Findings from interviews conducted with seven participating selected NPOs will be discussed as part of the project.
Western countries, with the tools used also created in Western countries. Therefore, it is not known how non-profit organisations in the City of Cape Town in particular, and South
Africa in general, communicate with their sponsors in terms of social value work
undertaken. It is unknown if any formal methods of reporting social value are employed
in charitable organisations in Cape Town or in South Africa. This research, therefore, was qualitative. Data were collected by interviews and purposive sampling as the researcher selected five non-profit organisations with six senior managers (three
directors, one deputy director, and two managers) for this study’s investigation. Data
analysis was done thematically: data was collected, recorded and transcribed in the text; codes were assigned to data transcripts; key concepts were identified in interviews; findings were identified and presented to answer each research question. Findings from interviews conducted with seven participating selected NPOs will be discussed as part of the project.
Additional information
Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2024
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