An assessment of quality management in the South African Police service: a case study of selected community service centres in the Western Cape, South Africa

Please use this identifier to cite or link to this item: https://etd.cput.ac.za/handle/20.500.11838/2359

Title:	An assessment of quality management in the South African Police service: a case study of selected community service centres in the Western Cape, South Africa
Authors:	Daniels, Nicolette
Keywords:	Police administration -- South Africa -- Western Cape;Total quality management in government -- South Africa -- Western Cape;South African Police Service
Issue Date:	2016
Publisher:	Cape Peninsula University of Technology
Abstract:	This study examined concerns relating to the provision of quality service by the community service centres of police stations and identified how this provision is linked to quality management practices. The researcher adopted a mixed method approach, utilising both qualitative and quantitative research methods to explore the service provided to the clients of three police stations in Mfuleni, Kuilsriver and Kleinvlei.
Description:	Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.
URI:	http://hdl.handle.net/20.500.11838/2359
Appears in Collections:	Public Management - Masters Degrees