Please use this identifier to cite or link to this item: https://etd.cput.ac.za/handle/20.500.11838/3019
Title: The impact of a customised management development programme on a selected organisation
Authors: Mkiva, Sisanda Michelle 
Keywords: Customised development;Leadership skills;Learning culture;Performance
Issue Date: 2019
Publisher: Cape Peninsula University of Technology
Abstract: This study assessed the impact of a customised management development programme on the senior staff in the Cape Town branch of a logistics organisation. The study analysed the staff’s development and determined the challenges that the senior staff and middle managers were facing after the organisation had gone through a number of management changes. The organisation was committed to creating a learning culture. Thus, the organisation had embarked on a clear strategic direction to enhance the leadership skills of the mid-level managers in the business. From an impact and cost-effectiveness point of view, the focus was on the middle management to start creating a learning culture in the organisation. To gather data, this qualitative study used a questionnaire with open-ended questions sent to the middle managers of the logistics organisation. This gave the researcher the opportunity to gain a deeper understanding of the phenomenon and to ask for clarification. The sample size used was 30 middle managers. The study found that the customisation of the management development programme aimed at the middle managers played a pivotal role in retaining staff and in increasing the performance of both the employees and the organisation. The findings showed the employees felt they could relate to operational goals and efficiencies much better after the focused intervention. The employees realised that they are an esteemed resource of the organisation, and that the success or failure of the organisation relies on the performance of the management staff of the organisation. Furthermore, in order to get employees to perform optimally and to improve their performance, they required the right tools, equipment and working environment.
Description: Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2019
URI: http://hdl.handle.net/20.500.11838/3019
Appears in Collections:Business Administration - Master's Degree

Files in This Item:
File Description SizeFormat 
Mkiva_Sisanda_203029074.pdf518.54 kBAdobe PDFThumbnail
View/Open
Show full item record

Page view(s)

634
Last Week
0
Last month
8
checked on Dec 22, 2024

Download(s)

281
checked on Dec 22, 2024

Google ScholarTM

Check


Items in Digital Knowledge are protected by copyright, with all rights reserved, unless otherwise indicated.