A “people-centred approach” to realising healthcare by facilitating, patient participation in health attainment

Abstract

South Africa’s healthcare system faces a multitude of challenges that have resulted in inadequate access to quality healthcare for many citizens. These challenges include a shortage of healthcare workers, insufficient funding and resource allocation, a high burden of communicable and non-communicable diseases, and disparities in healthcare access and outcomes based on socioeconomic status and geographic location. As a result, many South Africans continue to experience poor health outcomes, limited access to essential health services, and a lack of trust in the healthcare system. Addressing these challenges is critical to improving the overall health and well-being of the South African population and ensuring equitable access to quality health services for all citizens. This study offers insights into the patient experience from the patients’ perspective, which is crucial for improving the quality of healthcare. The study utilised Kolb's(1984) experiential learning theory as a model and employed qualitative and quantitative research methods, including a questionnaire administered to participants selected through convenience sampling at the HIV/AIDS unit of Chris Hani Baragwanath hospital. The data was analysed using Excel and SPSS to interpret and draw conclusions from the results. The study's findings suggest a communication gap between healthcare workers and patients, highlighting the need for the Department of Health to provide training on communication and diversity. Additionally, the use of translators could help overcome language barriers between doctors and patients. Lastly, consistent patient feedback implementation can help healthcare institutes understand evolving patient needs and implement a "people-centred" approach to delivering quality healthcare services.