An Information technology governance framework for women-owned small to medium enterprises in Cape Town South Africa

Abstract

This thesis aims to explore an Information Technology Governance (ITG) framework for women-owned Small to Medium-Sized Enterprises (SMEs) in Cape Town South Africa. The role of small to medium-sized businesses, especially those owned by women, is vital in fostering economic growth and generating employment opportunities. However, the success rate among women-owned SMEs in South Africa has been low, partly due to the underutilization and improper implementation of Information Technology (IT). The research commences by providing an overview of the importance of women's engagement in entrepreneurial activities and its impact on global economic empowerment of women. It highlights the importance of IT skills for the sustainability and competitiveness of women-owned SMEs in the highly competitive business environment. The study emphasizes the increasing interest in IT governance to manage IT investments and adapt to constant changes in technology. The research problem is identified, as the low adoption and utilization of IT by women-owned SMEs in South Africa hinders their success. The lack of IT resources and specialized knowledge in IT governance further exacerbates the issue. The study proposes the development of a cost-effective and easy-to-implement ITG framework to address these challenges and increase the success rate of women-owned SMEs. The main research objective is to explore an ITG framework for women-owned SMEs, while secondary objectives include identifying the factors influencing the implementation of IT governance in such businesses and determining the necessary structures for a successful ITG framework. The research questions delve into understanding the factors influencing and structures essential for the implementation of an ITG framework. The literature review provides definitions of SMEs, highlights the contribution of women-owned SMEs to the South African economy, and emphasizes the need for women's economic empowerment. It discusses the slow adoption of IT by women-owned SMEs, the role of corporate governance in SMEs, and the importance of effective IT governance. In addition, the review discusses the applicability of IT governance's structural, procedural, and relational mechanisms to SMEs. The theoretical framework incorporates the Individual Difference Theory of Gender and IT (IDTGIT) and Contingency Theory to provide a thorough understanding of gender differences in IT and to address the specific needs of women-owned SMEs. By developing an ITG framework tailored to women-owned SMEs, this research aims to contribute to the economic empowerment of women and the overall growth of the South African economy. The findings provide valuable insights for policymakers, business owners, and IT professionals seeking to enhance IT governance practices in women-owned SMEs, ultimately leading to increased success and competitiveness.