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Project management as a catalyst for improved quality within organisations
Author(s)
Ntlokombini, Nyameko Nomhonxo Pearl
Date Issued
2010
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
During the past decade, project management skills have become increasingly
recognised as highly desirable for managers at all levels of organisations. Most
people can benefit from the application of project management skills to some
parts of their daily operations. The rapid growth of global markets and the
introduction of total quality management, continuous improvement programmes
and more recently, the drive to redesign business processes, all require some form
of project management skills.
In spite of the obvious benefits from project management, research has shown that
more often than not, the traditional practice of project management does exist
within organisations. This then may lead to service failure; thus impacting
adversely on the efficiency and image of the organisation. This dispensation also
applies to projects undertaken by the Eskom, which will serve as objective of this
research study.
The primary research objectives of this study are the following:
To improve the quality of goods and services through the application of
project management.
To emphasise the importance of project management within an organisation.
To demonstrate that project management, if used in conjunction with a quality
management system, can improve service delivery.
It is anticipated that the research will lead to an improvement of the control of
processes and the overall service or product quality delivered by Eskom.
recognised as highly desirable for managers at all levels of organisations. Most
people can benefit from the application of project management skills to some
parts of their daily operations. The rapid growth of global markets and the
introduction of total quality management, continuous improvement programmes
and more recently, the drive to redesign business processes, all require some form
of project management skills.
In spite of the obvious benefits from project management, research has shown that
more often than not, the traditional practice of project management does exist
within organisations. This then may lead to service failure; thus impacting
adversely on the efficiency and image of the organisation. This dispensation also
applies to projects undertaken by the Eskom, which will serve as objective of this
research study.
The primary research objectives of this study are the following:
To improve the quality of goods and services through the application of
project management.
To emphasise the importance of project management within an organisation.
To demonstrate that project management, if used in conjunction with a quality
management system, can improve service delivery.
It is anticipated that the research will lead to an improvement of the control of
processes and the overall service or product quality delivered by Eskom.
Additional information
Thesis (MTech (Quality))-- Cape Peninsula University of Technology, 2010
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