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Learning outcomes towards the formal training of nurse case managers practising in South Africa
Author(s)
Jay, Mercia Vanita
Date Issued
2007
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
This study focuses on the specialised field of Nurse Case Management and the
need for formal training for Nurse Case Managers (NCMs). In particular, the
study aimed to establish what the outcomes should be of a learning programme
for practising NCMs in South Africa.
I used a descriptive survey study design. Data was collected using the Delphi
technique. The Delphi technique involves questionnaires to be distributed,
collation of the data returned and the distribution of a revised questionnaire for
input from the participants. Each questionnaire distributed becomes a 'round'
and forms part of the process of data collection. A group of experts working in
the field of managed healthcare (MHC) were included as the study respondents.
Consensus was reached after three rounds as to what the learning outcomes for
NCMs should be. This study found that NCMs practising in South Africa require
a specialised set of competencies that are not covered in the basic general
nursing training. A learning programme for this area of specialisation needs to
include outcomes related to relevant legislation, a code of ethics, managerial and
clinical competence, administrative competence in managing contracts, good
governance, research, (data analyses) and (business) reporting within the
context of MHC.
need for formal training for Nurse Case Managers (NCMs). In particular, the
study aimed to establish what the outcomes should be of a learning programme
for practising NCMs in South Africa.
I used a descriptive survey study design. Data was collected using the Delphi
technique. The Delphi technique involves questionnaires to be distributed,
collation of the data returned and the distribution of a revised questionnaire for
input from the participants. Each questionnaire distributed becomes a 'round'
and forms part of the process of data collection. A group of experts working in
the field of managed healthcare (MHC) were included as the study respondents.
Consensus was reached after three rounds as to what the learning outcomes for
NCMs should be. This study found that NCMs practising in South Africa require
a specialised set of competencies that are not covered in the basic general
nursing training. A learning programme for this area of specialisation needs to
include outcomes related to relevant legislation, a code of ethics, managerial and
clinical competence, administrative competence in managing contracts, good
governance, research, (data analyses) and (business) reporting within the
context of MHC.
Additional information
Thesis (MTech (Nursing))--Cape Peninsula University of Technology, 2007
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