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The effectiveness of employee performance management system in a selected provincial department of the Western Cape South Africa
Author(s)
Mafanya, Nosiphelele
Date Issued
2015
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
The main aim of this study was to assess the effectiveness of the PMS applied by the
SAPS, using the case of Nyanga Metropole. The primary objective of this study was to
assess the effectiveness of employee performance management systems at the SAPS,
in the Western Cape Province. The secondary objective of this study is to understand
and investigate challenges experienced by SAPS while the PMS is implemented. To
determine the existing practice and awareness of performance appraisal. To measure
cooperation and coordination among members and other partners which will therefore
assist in connecting jurisdictional tensions and prevent conflicts amongst members of
SAPS and the community. To recommend workable approaches for improving the
PMS, and suggest the performance management programmes that should be
implemented and monitored for support of the SAPS. The rationale for selecting
Nyanga was because it is a less developed location and also has a high poverty rate
and lots of crime, which lead to affecting police member’s performance. The study
employed mixed methods where data was triangulated between qualitative and
quantitative sources. Mixed methods research provides strengths that offset the
weaknesses of both quantitative and qualitative research. Mixed methods research
provides more evidence for studying a research problem than either quantitative or
qualitative research alone (Creswell, 2009: 12-13).
SAPS, using the case of Nyanga Metropole. The primary objective of this study was to
assess the effectiveness of employee performance management systems at the SAPS,
in the Western Cape Province. The secondary objective of this study is to understand
and investigate challenges experienced by SAPS while the PMS is implemented. To
determine the existing practice and awareness of performance appraisal. To measure
cooperation and coordination among members and other partners which will therefore
assist in connecting jurisdictional tensions and prevent conflicts amongst members of
SAPS and the community. To recommend workable approaches for improving the
PMS, and suggest the performance management programmes that should be
implemented and monitored for support of the SAPS. The rationale for selecting
Nyanga was because it is a less developed location and also has a high poverty rate
and lots of crime, which lead to affecting police member’s performance. The study
employed mixed methods where data was triangulated between qualitative and
quantitative sources. Mixed methods research provides strengths that offset the
weaknesses of both quantitative and qualitative research. Mixed methods research
provides more evidence for studying a research problem than either quantitative or
qualitative research alone (Creswell, 2009: 12-13).
Additional information
Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2015.
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