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E-commerce information systems (ECIS) success: a South African study
Author(s)
Pather, Shaun
Date Issued
2006
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
As a phenomenon of the 1990s, e-Commerce is relatively new. Its advent
offered the promise of new opportunities to businesses and entrepreneurs
around the world. The hyperbole associated with the Internet and the Web
resulted in a mindset that e-Commerce was an easy road to success. It was
believed that this new technology-based approach would revolutionise
business in a number of ways, including changing the relationships between
thestakeholders and allowing small organisations to play on the global stage.
However, the road to business enhancement through e-Commerce has not
been easy. Many organisations have not survived their attempts to engage. in
e-Commerce and others have radically changed their approach since the e- .
Bubble burst. There were many reasons for the failure of these e-Commerce
initiatives. They included poor business ideas, no control of expenditure, lack of
general business experience and immaturity, as well as little understanding of
the crucial importance of managing the technology through which the Internet
and the Web delivers e-Commerce opportunities.
This thesis explores the intricacies of IS within the Sduth African B2C eCommerce
environment and argues that without a coherent understanding of
the factors affecting IS success, the implementation of traditional IS evaluation
mechanisms may be problematic. A comparative analysis of studies in this
field between the pre- and post- e-Commerce eras, ascertained a paucity of
theoretical frameworks and a fragmented body of knowledge in the extant
literature, with a narrow focus on web-interface issues.
offered the promise of new opportunities to businesses and entrepreneurs
around the world. The hyperbole associated with the Internet and the Web
resulted in a mindset that e-Commerce was an easy road to success. It was
believed that this new technology-based approach would revolutionise
business in a number of ways, including changing the relationships between
thestakeholders and allowing small organisations to play on the global stage.
However, the road to business enhancement through e-Commerce has not
been easy. Many organisations have not survived their attempts to engage. in
e-Commerce and others have radically changed their approach since the e- .
Bubble burst. There were many reasons for the failure of these e-Commerce
initiatives. They included poor business ideas, no control of expenditure, lack of
general business experience and immaturity, as well as little understanding of
the crucial importance of managing the technology through which the Internet
and the Web delivers e-Commerce opportunities.
This thesis explores the intricacies of IS within the Sduth African B2C eCommerce
environment and argues that without a coherent understanding of
the factors affecting IS success, the implementation of traditional IS evaluation
mechanisms may be problematic. A comparative analysis of studies in this
field between the pre- and post- e-Commerce eras, ascertained a paucity of
theoretical frameworks and a fragmented body of knowledge in the extant
literature, with a narrow focus on web-interface issues.
Additional information
Thesis (DTech (Information Technology))--Cape Peninsula University of Technology, 2006
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