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The application of project management tools and techniques in ICT SME projects in Western Cape
Author(s)
Chauma, Crecencia Naison
Date Issued
2017
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
Introduction
The research looked at the application of project management tools and techniques in ICT
SME projects in the Western Cape.
Problem Statement
Previous literature revealed that small to medium enterprises (SMEs) are vital to developing
economies as they provide employment and contribute to overall sustainable economic
productivity. Literature further alludes that project management tools and techniques enhance
SME’s ability to innovate, grow and compete in industry. However, it is unclear if ICT SMEs in
Western Cape are applying project management tools and techniques in their projects.
Therefore, this study aimed to investigate whether ICT SMEs in Western Cape applied these
tools and techniques in their projects.
Aims / Objectives
The primary objective of the research was to determine the extent to which ICT SMEs in
Western Cape were using project management tools and techniques. The secondary research
objectives were: to determine the extent to which ICT SMEs in Western Cape knew about the
project management tools and techniques and how to use them; to establish the extent to
which the ICT SMEs knew the benefits of using project management tools and techniques; and
to determine the extent to which project management tools and techniques were used by
SMEs to achieve success.
Methodology
The research was non experimental. An electronic questionnaire was distributed using Survey
Monkey and Mail Chimp to collect responses. Some questionnaires were hand delivered to ICT
SMEs based in the Cape Town CBD areas accessible to the researcher. The results presented
in the research were based on a survey of ICT SMEs, located in Western Cape. Out of the 341
responses targeted a total of 210 responses were obtained. The results obtained represent 60-
70% of the population interviewed. The sample was chosen using stratified random sampling
that classified the respondents according to organisational hierarchy, and the amount per
strata was noted. The respondents within each stratum were chosen using simple random
sampling thus eliminating bias.
The research looked at the application of project management tools and techniques in ICT
SME projects in the Western Cape.
Problem Statement
Previous literature revealed that small to medium enterprises (SMEs) are vital to developing
economies as they provide employment and contribute to overall sustainable economic
productivity. Literature further alludes that project management tools and techniques enhance
SME’s ability to innovate, grow and compete in industry. However, it is unclear if ICT SMEs in
Western Cape are applying project management tools and techniques in their projects.
Therefore, this study aimed to investigate whether ICT SMEs in Western Cape applied these
tools and techniques in their projects.
Aims / Objectives
The primary objective of the research was to determine the extent to which ICT SMEs in
Western Cape were using project management tools and techniques. The secondary research
objectives were: to determine the extent to which ICT SMEs in Western Cape knew about the
project management tools and techniques and how to use them; to establish the extent to
which the ICT SMEs knew the benefits of using project management tools and techniques; and
to determine the extent to which project management tools and techniques were used by
SMEs to achieve success.
Methodology
The research was non experimental. An electronic questionnaire was distributed using Survey
Monkey and Mail Chimp to collect responses. Some questionnaires were hand delivered to ICT
SMEs based in the Cape Town CBD areas accessible to the researcher. The results presented
in the research were based on a survey of ICT SMEs, located in Western Cape. Out of the 341
responses targeted a total of 210 responses were obtained. The results obtained represent 60-
70% of the population interviewed. The sample was chosen using stratified random sampling
that classified the respondents according to organisational hierarchy, and the amount per
strata was noted. The respondents within each stratum were chosen using simple random
sampling thus eliminating bias.
Additional information
Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2017.
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210227508-Chauma-Crecencia Naison-M.Tech-Business-Administration-Project-Management-BuS-2017.pdf
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Thesis
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