Loading...
An approach to service delivery in the government sector
Author(s)
Mahloane, Lerato
Date Issued
2009
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
The Department of the Premier: Orgnisational Development is mandated to
coordinate provincial intervention that will assist the provincial departments of the
Western Cape to improve the efficiency of their service delivery. Increasing
customer demand for quality services have virtually forced the Department of the
Premier: Orgnisational Development to adopt the concept of quality in every
aspect of the business.
The Department of the Premier: Orgnisational Development is the center of
government focussed on strategically guiding the province and centrally
coordinating the strategic functions in order to deliver seamless and holistic
governance towards realising the iKapa Growth and Development strategies and
transforming the Western Cape into a home for all. The Department of the
Premier, through holistic governance, deliver strategic leadership, outcome based
management, needs-based services and efficient and effective corporate
government to the Provincial Government and the citizens of the Western Cape at
large.
The primary research objectives of this study are the following:
_ To identify mechanisms to continuously improve the level of service delivery
within the department in accordance with set standards.
_ To identify mechanisms to continuously measure, analyse and improve
processes within the department in order to meets and exceed customer
expectations.
_ To create a culture and platform for continuous improvement within the
Government Sector.
_ To create an enablement mechanisms for staff to execute their duties
effectively.
It is anticipated that the research will lead to an improvement in the current state
of service delivery at the Department of the Premier: Directorate Organisational
Development, by identifying and providing possible solutions that impedes
service delivery.
coordinate provincial intervention that will assist the provincial departments of the
Western Cape to improve the efficiency of their service delivery. Increasing
customer demand for quality services have virtually forced the Department of the
Premier: Orgnisational Development to adopt the concept of quality in every
aspect of the business.
The Department of the Premier: Orgnisational Development is the center of
government focussed on strategically guiding the province and centrally
coordinating the strategic functions in order to deliver seamless and holistic
governance towards realising the iKapa Growth and Development strategies and
transforming the Western Cape into a home for all. The Department of the
Premier, through holistic governance, deliver strategic leadership, outcome based
management, needs-based services and efficient and effective corporate
government to the Provincial Government and the citizens of the Western Cape at
large.
The primary research objectives of this study are the following:
_ To identify mechanisms to continuously improve the level of service delivery
within the department in accordance with set standards.
_ To identify mechanisms to continuously measure, analyse and improve
processes within the department in order to meets and exceed customer
expectations.
_ To create a culture and platform for continuous improvement within the
Government Sector.
_ To create an enablement mechanisms for staff to execute their duties
effectively.
It is anticipated that the research will lead to an improvement in the current state
of service delivery at the Department of the Premier: Directorate Organisational
Development, by identifying and providing possible solutions that impedes
service delivery.
Additional information
Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2009
File(s)![Thumbnail Image]()
Loading...
Name
An Approacch to Service Delivery in the Government Sector
Size
802.98 KB
Format
Adobe PDF
Checksum
(MD5):f22b93706f03e4d85065076c67151e9f