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Factors responsible for motivation of administrative staff in a national government service delivery department
Author(s)
Sifuba, Nozuko
Date Issued
2022
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
The study of motivation has been a central theme in leadership and management
in diverse organizational structures. Despite divergent theories developing and
being modified over the years, there have always been variations in what possible
motivators surfaced depending on the subjects being studied. The discrepancies
are influenced by different factors, including the nature of the task, the individual
concerned, organizational structure, environment, and cultural and religious views.
The central objective of this research was to identify factors critical to the motivation
of administrative personnel, within a given microenvironment. Identifying the
motivating factors also imply the presence of factors that would be demotivators
within the administrative structure in a government department. A mixed research
methodology was chosen because of the study’s nature and the necessity for
providing depth and breadth in comprehending the phenomenon being investigated
by the study. The target population was administrative personnel who worked in the
specific department where the study was conducted. Ethical clearance was granted
for the research to proceed. Systematic random sampling was administered on the
different floors of the building housing the selected government department. Five
trained research assistants administered the questionnaires face-to-face.
A questionnaire was chosen as the data generation method, as it provides a
standard response framework. The response rate was high because of the face-toface
administration of the survey. The cleaned, edited, and coded data was captured
onto an excel spreadsheet, from which illustrations were constructed to compare
the variables within the study. The findings seem to indicate good employee
relationships and promotion prospects as critical motivation factors for performance.
in diverse organizational structures. Despite divergent theories developing and
being modified over the years, there have always been variations in what possible
motivators surfaced depending on the subjects being studied. The discrepancies
are influenced by different factors, including the nature of the task, the individual
concerned, organizational structure, environment, and cultural and religious views.
The central objective of this research was to identify factors critical to the motivation
of administrative personnel, within a given microenvironment. Identifying the
motivating factors also imply the presence of factors that would be demotivators
within the administrative structure in a government department. A mixed research
methodology was chosen because of the study’s nature and the necessity for
providing depth and breadth in comprehending the phenomenon being investigated
by the study. The target population was administrative personnel who worked in the
specific department where the study was conducted. Ethical clearance was granted
for the research to proceed. Systematic random sampling was administered on the
different floors of the building housing the selected government department. Five
trained research assistants administered the questionnaires face-to-face.
A questionnaire was chosen as the data generation method, as it provides a
standard response framework. The response rate was high because of the face-toface
administration of the survey. The cleaned, edited, and coded data was captured
onto an excel spreadsheet, from which illustrations were constructed to compare
the variables within the study. The findings seem to indicate good employee
relationships and promotion prospects as critical motivation factors for performance.
Additional information
Thesis (MTech (Business Administration in Project Management))--Cape Peninsula University of Technology, 2022
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